Terms & Conditions
SECTION 1 - OVERVIEW
Welcome to Publishing Services, operated by T & S Universal Pty Ltd. The terms 'we', 'us', and 'our' refer to T & S Universal Pty Ltd. Our website offers a variety of tools and services, including digital content, consultancy, and product sales, conditioned upon your acceptance of all terms, conditions, policies, and notices outlined here.
SECTION 2 - OPERATIONS
We are based in Australia. Foreign transaction fees, such as currency conversion and cross-border fees, may apply depending on your financial institution.
SECTION 3 - ACCEPTANCE OF TERMS
By using our services, you agree to these Terms of Service, including additional terms and policies linked here. These terms apply to all site users. Please review these terms carefully before using our site; if you disagree with any part, you should discontinue use immediately.
SECTION 4 - CHANGES TO TERMS
We may update these Terms from time to time by posting the revised version on our website.
Unless otherwise stated, updated Terms will apply to orders placed after the effective date of the updated Terms. The Terms applicable to an existing order will be those in effect when that order was placed, unless a change is required by law or is expressly agreed between us and the customer.
We encourage you to review these Terms periodically for updates.
SECTION 5 - ONLINE STORE TERMS
By using this site, you confirm you are the age of majority in your state or province, or have permission to allow any minor dependents to use this site. You must not use our products for any illegal or unauthorized purposes, including but not limited to copyright infringement or selling illegal goods.
SECTION 6 - GENERAL CONDITIONS
We reserve the right to refuse or discontinue service where reasonably necessary, including where a customer breaches these Terms, engages in abusive, threatening, fraudulent, unlawful, or inappropriate conduct, fails to provide information or cooperation reasonably required to complete the service, requests work that we cannot lawfully or reasonably provide, or where continuing the service is otherwise impracticable.
Where we discontinue a service, any payment relating to work not yet performed will be handled in accordance with Section 13 – Revision, Cancellation and Refund Policy and applicable law.
You must not use our website, products, or services for any illegal, fraudulent, abusive, infringing, or unauthorized purpose.
Your use of our website and services is also subject to our Privacy Policy.
SECTION 7 - CUSTOMER RESPONSIBILITIES
You are responsible for providing accurate, complete, and timely information, instructions, materials, and feedback reasonably required for us to complete your project.
You are responsible for ensuring that all manuscripts, outlines, images, research, references, personal stories, claims, instructions, and other materials you provide to us are lawful and that you have all rights, licences, permissions, and consents necessary for us to use, edit, reproduce, adapt, and incorporate them into your project.
You must not provide material that infringes another person's copyright, trademark, privacy, confidentiality, publicity, or other legal rights.
You are responsible for reviewing and approving the final content of your project before publication, distribution, advertising, or other use. This includes checking factual statements, citations, names, dates, statistics, and medical, legal, financial, or other professional claims and bringing any concerns to our attention before publication.
Your responsibility to review and approve the final work does not make you responsible for errors introduced solely by us and does not limit any rights or remedies that cannot lawfully be excluded.
Where we request clarification, feedback, approval, source material, or other information from you, you are responsible for providing it within a reasonable timeframe so the project can continue.
Nothing in this section limits any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law.
SECTION 8 - CUSTOMER DELAYS AND INACTIVE PROJECTS
Many of our services require customer feedback, approvals, information, files, or other input before work can continue.
If you delay providing required information, feedback, approval, or materials, your project timeline may also be delayed.
If we do not receive the required response or information within 30 days, we may place the project on hold and reassign any writer, editor, designer, contractor, or other team member allocated to the project.
When you are ready to resume, the remaining work will be scheduled according to current availability. We cannot guarantee that the same team member or contractor will remain available.
If a project remains inactive for 6 months or more, we may require you to reconfirm the project scope, instructions, materials, and requirements before work resumes.
If circumstances have materially changed during the period of inactivity, including changes to the project scope, customer requirements, third-party platform requirements, or the work required to complete the service, additional work or fees may be necessary. Any additional charges will be communicated before that work is undertaken.
Customer delays do not create an entitlement to a refund for work already completed or substantially completed.
Any cancellation or refund request will be handled in accordance with Section 13.
SECTION 9 - PROJECT SCOPE AND REVISIONS
Our services are provided according to the scope, brief, instructions, specifications, and deliverables agreed at the time of purchase or subsequently agreed in writing.
Revisions are intended to bring delivered work into reasonable alignment with the original scope and instructions provided for the project.
Revisions do not include substantial changes to the original project, including changes to the topic, concept, target audience, positioning, structure, strategy, book direction, branding, or other material requirements after work has commenced.
Requests that materially change or expand the original scope may be treated as additional work and may require an additional fee. Any additional charge will be communicated before that work is undertaken.
Where a service includes a stated number of revisions or a revision period, requests must be submitted within those limits and remain within the original scope of the service.
A preference for a different creative direction after work has been completed in accordance with the original brief does not, by itself, mean that the service was defective.
Nothing in this section limits any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law.
SECTION 10 - PROJECT TIMELINES
Any turnaround times, completion dates, or delivery dates provided by us are estimates unless expressly agreed otherwise in writing.
We will make reasonable efforts to complete services within the timeframe communicated to you.
Project timelines may be extended where customer feedback, approvals, information, or materials are delayed; the project scope changes; additional work or revisions are requested; the project is placed on hold; an allocated contractor or team member becomes unexpectedly unavailable; or circumstances reasonably outside our control affect completion.
Where your input is required before work can continue, the project timeline will be paused until the required information or approval is received.
Nothing in this section limits our obligation to provide services within any timeframe required by applicable law.
Services covered by the Australian Consumer Law must be provided within a reasonable time where no timeframe has been agreed.
SECTION 11 - PRODUCTS AND SERVICES
We may limit the sale or availability of our products or services to any person, geographic region, or jurisdiction where reasonably necessary.
Product and service descriptions, inclusions, availability, and prices may change from time to time. Changes will not alter the agreed price or scope of an existing paid order unless expressly agreed with you.
While we aim to provide high-quality publishing services, we do not guarantee any particular commercial result arising from the use of our services.
This includes book sales, royalties, rankings, bestseller status, reviews, advertising performance, profitability, audience growth, copyright registration, publishing acceptance, account approval, or other commercial outcomes.
Third-party platforms and service providers, including Amazon, Kindle Direct Publishing, ACX, Audible, IngramSpark, retailers, distributors, advertising platforms, and other publishing services, operate independently from us and are governed by their own terms, policies, systems, and decisions.
We do not control and cannot guarantee acceptance, approval, availability, continued distribution, account status, ranking, visibility, or performance on any third-party platform.
You are responsible for ensuring that your book, account, metadata, advertising, and publication comply with the rules and policies of any third-party platform you choose to use.
Unless otherwise stated in the applicable service description or agreed with you, our custom content and deliverables are created by human team members. For certain services or stages of a project, we may offer the option to use artificial intelligence tools to assist with or generate specific content. Where AI use would materially affect the content or deliverable, we will obtain your agreement before proceeding unless the service purchased already expressly includes AI-assisted work. You may also request or authorize the use of AI tools as part of your project.
Nothing in this section excludes any guarantee, right, or remedy that cannot lawfully be excluded under the Australian Consumer Law.
SECTION 12 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
You agree to provide current, complete, and accurate purchase, billing, and account information for all orders placed with us.
We may refuse or cancel an order where reasonably necessary, including where we reasonably suspect fraud, unauthorized payment activity, pricing or listing errors, unlawful activity, or another circumstance that prevents us from reasonably fulfilling the order.
If we cancel a paid order for reasons unrelated to your breach or conduct, any amount paid for work not performed will be handled in accordance with Section 13 and applicable law.
SECTION 13 - REVISION, CANCELLATION AND REFUND POLICY
Our goal is to ensure you are fully satisfied with our services. Because our services involve customized work, research, preparation, contractor time, and resources allocated specifically to each project, revisions, cancellations, and refunds are subject to the terms below.
Revisions and Service Concerns
If you believe that the work delivered does not meet the scope or requirements originally agreed for your service, please contact us with clear and specific feedback so that we have a reasonable opportunity to assess and, where appropriate, address your concerns through our revision process.
Reasonable revisions within the original scope of the service will be provided in accordance with the revision terms applicable to that service.
A request for revisions does not automatically create an entitlement to a refund.
A refund will not be provided merely because you change your mind about the topic, direction, style, structure, content, intended use, or other aspects of your project; change or expand your original instructions; request work outside the original scope; or decide that you would prefer a different approach after work has commenced.
Where there is a genuine problem with a service, we will provide any remedy required under the Australian Consumer Law.
Change of Mind and Cancellation
If you change your mind, you may request cancellation within 14 days of purchase, provided work on the order has not commenced.
Where no work has commenced, you may choose:
- a refund of the amount paid, less a 4% administrative and payment processing fee; or
- store credit for the full amount paid.
Once work has commenced, or more than 14 days have passed since purchase, there is no automatic entitlement to a change-of-mind refund.
We may, at our discretion, agree to a partial refund after work has commenced. Any such refund will be calculated after deducting the value of work already completed or substantially completed, including work not yet delivered where time and resources have already been spent on the project.
This may include writing, editing, proofreading, design, formatting, research, planning, project preparation, manuscript or document review, revisions, consultations, completed milestones, and other work undertaken specifically for the project.
A 4% administrative and payment processing fee will be deducted from any remaining refundable balance.
Fully completed or delivered services are not eligible for change-of-mind refunds.
Packages and Partially Completed Orders
Where an order contains multiple services, stages, milestones, or deliverables, completed or substantially completed components are non-refundable.
Any discretionary refund will apply only to the remaining uncompleted portion of the order after the value of completed work and applicable fees have been deducted.
Upgrades, Transfers and Store Credit
If we agree to apply the value of an existing order toward an upgraded, replacement, or different service, that credit is provided solely for use toward the agreed new service.
Applying credit from a previous order does not constitute a cash refund of that order, does not mean that previously completed work had no value, and does not waive our right to account for work already performed.
If the upgraded or replacement service is later cancelled, we may take into account work completed under both the original and replacement services when calculating any discretionary refund.
Store credit is not redeemable for cash unless required by law.
Australian Consumer Law
Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy that cannot lawfully be excluded under the Australian Consumer Law.
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:
- to cancel your service contract with us; and
- to a refund for the unused portion, or to compensation for its reduced value.
You are also entitled to be compensated for any other reasonably foreseeable loss or damage.
If the failure does not amount to a major failure, you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion of the contract.
SECTION 14 - INTELLECTUAL PROPERTY AND OWNERSHIP
You retain ownership of all original materials and intellectual property that you provide to us for the purpose of completing your project.
Upon full payment for the applicable service, and to the extent that we own the relevant rights, we assign to you our rights in the final custom deliverables created specifically for your project, unless otherwise stated in the description or terms of the service purchased.
This transfer does not include intellectual property that existed independently of your project, including our business materials, systems, processes, templates, software, tools, methods, know-how, or other pre-existing materials.
Third-party materials, including stock images, fonts, software, templates, or other licensed assets, remain subject to the applicable third-party licence terms and are not transferred beyond the rights permitted under those licences.
Drafts, unused concepts, internal working files, research materials, project notes, and other materials that are not included in the final deliverables do not transfer to you unless expressly agreed otherwise.
You may use, publish, reproduce, adapt, distribute, and commercially exploit the final custom deliverables for which the applicable rights have been transferred to you.
Nothing in this section transfers ownership of intellectual property that we do not own or have the legal right to transfer.
SECTION 15 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have control nor input.
SECTION 16 - THIRD-PARTY LINKS AND AFFILIATE PARTNERS
Our website features a section titled 'Trusted Resources,' which includes links to third-party websites of our affiliate partners. While we receive an affiliate commission for subscriptions or purchases made through these links, each partner's website is governed by its own terms and privacy policies. We select our affiliates based on their relevance and potential value to our users; however, we do not control, and are not responsible for, the content or practices of these websites. We encourage you to review the terms and privacy policies of any third-party websites you visit.
SECTION 17 - USER COMMENTS AND FEEDBACK
You may voluntarily provide feedback, reviews, testimonials, suggestions, ideas, or other comments regarding our products or services.
By providing such feedback to us, you grant us permission to use, reproduce, or refer to that feedback for legitimate business, service improvement, and marketing purposes.
We will not knowingly disclose confidential information or sensitive personal information contained within private customer communications for marketing purposes without appropriate permission.
We may, but are not obligated to, monitor, edit, or remove content submitted through our website or public channels that we reasonably consider unlawful, abusive, defamatory, infringing, misleading, or otherwise inappropriate.
SECTION 18 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy.
SECTION 19 - ERRORS AND OMISSIONS
There may occasionally be information on our website or in our service materials that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, availability, or other information.
We may correct errors or update inaccurate information at any time.
Where a material error affects an order that has already been placed, we will notify you as soon as reasonably practicable. Where the error prevents us from fulfilling the order on the agreed terms, we may cancel the affected order and refund any amount paid for work that has not been performed.
Nothing in this section limits any rights or remedies available under applicable law.
SECTION 20 - PROHIBITED USES
You are prohibited from using the site or its content for any unlawful purpose, to solicit others to perform or participate in unlawful acts, to violate any international or local regulations or laws, or to infringe upon or violate our intellectual property rights or the intellectual property rights of others.
SECTION 21 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We will provide our services with the care and skill required by applicable law.
To the extent permitted by law, we do not guarantee that our website, online systems, or third-party tools will always be uninterrupted, available, secure, or error-free.
We are not responsible for losses caused solely by circumstances outside our reasonable control, including the actions, policies, technical failures, suspensions, removals, or decisions of independent third-party platforms or service providers.
We are not responsible for losses arising from inaccurate, unlawful, infringing, or incomplete information or materials supplied by you, or from changes made to completed work by you or another third party after delivery.
To the extent permitted by law, we are not liable for indirect or consequential commercial losses that were not reasonably foreseeable as a result of our breach.
Nothing in these Terms excludes, restricts, or modifies any liability, consumer guarantee, right, or remedy that cannot lawfully be excluded under the Australian Consumer Law or other applicable law.
SECTION 22 - INDEMNIFICATION
You are responsible for claims, losses, or reasonable costs incurred by us to the extent they arise directly from:
- materials, content, images, information, or instructions supplied by you that infringe another person's rights or violate applicable law;
- your use of work supplied by us in a manner that is unlawful, infringes third-party rights, or falls outside the rights or permissions applicable to that work, where that issue arises from your actions or instructions rather than from a defect in the work supplied by us;
- your material breach of these Terms; or
- changes made by you or a third party to completed work after delivery where those changes give rise to the claim.
This section applies only to the extent that the relevant claim, loss, or cost was caused by an act or omission for which you are responsible.
Nothing in this section requires you to indemnify us for loss caused by our own negligence, breach of contract, unlawful conduct, or failure to comply with obligations that cannot lawfully be excluded.
SECTION 23 - SEVERABILITY
If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision will be modified or severed only to the extent necessary, and the remaining provisions of these Terms will continue in full force and effect.
SECTION 24 - TERMINATION
These Terms remain in effect while you use our website or services and for as long as necessary to govern any outstanding order, payment, obligation, or right arising from your use of our services.
You may stop using our services at any time. Cancellation of an existing order remains subject to Section 13 – Revision, Cancellation and Refund Policy.
We may suspend or terminate access to our services where reasonably necessary, including where you materially breach these Terms, fail to make a required payment, engage in abusive, fraudulent, unlawful, or threatening conduct, or request services that we cannot lawfully provide.
Where we terminate an active paid service for reasons unrelated to your breach or conduct, payment for any unperformed portion of that service will be handled fairly in accordance with Section 13 and applicable law.
Any provisions that by their nature are intended to continue after termination, including provisions relating to intellectual property, payments, liability, customer-supplied materials, and governing law, will continue to apply.
SECTION 25 - GOVERNING LAW
These Terms are governed by and construed in accordance with the laws of Queensland, Australia.
The parties submit to the jurisdiction of the courts of Queensland and any courts entitled to hear appeals from those courts.
Nothing in this section limits any rights or protections available under applicable consumer protection laws that cannot lawfully be excluded or restricted.
SECTION 26 - CONTACT INFORMATION
For any questions regarding the Terms of Service, please contact us at support@publishingservices.com.