About the Company

 

Q: Who are Publishing Services?

We are a professional writing, editing, formatting, and design service dedicated to maximizing book sales for self-publishers. We offer a comprehensive, one-stop solution for all publishing needs. Our mission is to make the publishing process smooth, stress-free, and successful, delivering high-quality books that stand out in the marketplace.

In 2025, we published a book called How to Start and Run a Profitable Self-Publishing Business. You can get a free PDF copy here: www.publishingservicesbook.com

Q: What services do you offer?

We offer everything you need to create and publish a high-quality book! Our services include formatting, editing, writing, ghostwriting, cover design, A+ content design, author bios, review pages, and more. Whether you need a little help or a full publishing package, we’ve got you covered!

Q: How long have you been in business?

We’ve been helping authors since 2019! If you worked with us back then, you might remember us as a one-woman copywriting service called Best Selling Book Descriptions. But like all great ideas, we grew!

In 2020, Sarah Eberstadt took over and rebranded us as Publishing Life Services, expanding our team and services. By 2022, we evolved again into Publishing Services—the full-service publishing company you see today!

Q: What makes your company different from other publishing service providers?

We’re not just a publishing service—we’re self-publishers ourselves! Many of our team members are successful authors, and we’ve even self-published a book as a company. We stay ahead of industry trends, collaborate with top publishing courses, and constantly adapt to changes.

With over 20,000 projects completed and a 4.9 Trustpilot rating, our experience speaks for itself. Plus, our Facebook group is a thriving hub for self-publishers, making us a central part of the publishing community. We don’t just offer services—we live and breathe this industry!

Q: Do you have customer reviews or testimonials?

Absolutely! You can find plenty of reviews from happy customers on our Trustpilot page and our website. 

Ordering Process

Q: How do I place an order?

It’s easy! Just visit our website, choose the package you’re interested in, and fill out the order form. Be sure to check the package FAQ to know exactly what you're getting. Then, proceed to checkout—you're all set! You can also purchase multiple items in the same order if needed.

Q: Can I make changes to my order after it's placed?

We start working on your order right away, so it’s best to have all your files and information ready before placing it. Please double-check everything before Checkout!

If you need to make changes after ordering, let us know as soon as possible. If we’ve already completed more than 20% of the work, changes may come with an additional charge and a delay in delivery, depending on the package and service ordered. 

Significant changes late in the process require extra time and resources to implement.

Q: Can I cancel my order? If so, what is your cancellation policy?

Yes, orders can be canceled if we are contacted immediately after the order was placed. 

If you change your mind about the order or order something incorrectly, we can issue a refund, but please note that we pay certain fees for every refund we issue. 

So when a cancellation happens because of a customer error, we deduct a 4% fee from your refund to cover them.

Alternatively, we can offer you store credit for the full amount you paid, which you can use anytime for any of our packages, including discounts. The store credit never expires.

You can review our full refund policy here (Section 9): Terms & Conditions.

Q: What if I change my mind two days after placing an order?

If we haven’t completed more than 20% of the project yet, we can start fresh without any extra fees.

However, if we’ve already worked on more than 20% of your order, additional fees may apply, depending on how much has been completed. Our customer service and management team will discuss the details with you before proceeding.

Q: How can I contact customer support if I need help with my order?

You can reach our customer support team through our website’s contact form or by sending an email to support@publishingservices.com 

We’re here to help!

Pricing & Payments

 

Q: How much do your services cost?

The cost of our services depends on the package you choose and the specific variables within each package. We offer a range of options to suit different needs and budgets. For a full list of our packages and pricing, please visit our website. 

Q: Do you offer any discounts or promotions?

Yes! We run regular promotions and special offers. Whenever we have a discount available, we make sure to let everyone know through our newsletter and our Facebook group. 

Q: What payment methods do you accept?

If you place your order through our website, you can pay using PayPal or a credit card.

If you need a different payment option, we can create a custom order for you and send an invoice from our Wise or PayPal account. You can then pay via bank transfer. 

Q: Can I pay in installments?

Unfortunately, we require full payment upfront for all packages. This is because our services are tailored to each customer, and we start working on your order as soon as we receive payment. Allowing installment payments could make it difficult for us to guarantee a smooth process, as we rely on full commitment from both sides to provide the best service possible. We hope you understand!

Revisions & Refunds

Q: What is your revision policy?

Our revision policy depends on the package you choose. Most of the time, we work with you until you're happy with the result—within reasonable limit. Some packages include unlimited revisions, while others have a set number. You can find the exact revision details for each package on its product page, right below the order form.

Q: Are revisions free or do they cost extra?

Revisions are free, as long as they follow the original requirements you gave us when placing the order. That’s why it’s really important to give us all the key information upfront.

If you want to change anything content-related after we’ve started—like the topic, title, focus, structure, or target audience—and it requires our team to adjust the original plan, this may be considered outside the scope of a regular revision.

In those cases, we may charge extra, depending on how big the changes are and how much work they involve.

Q: What if I’m still not happy after revisions?

If we didn’t follow your original instructions and the issue is clearly on our side, we’ll take full responsibility and offer a full refund.

However, because this is a creative service, we can’t base decisions on vague feedback like “I just don’t like it.” Revisions and adjustments are a normal part of the process, and we’re always happy to work with you to make things right.

To help us do that, we ask that you clearly explain what’s wrong and what you’d like changed. As long as your requests are clear and within the original scope, we’ll keep working with you to get it right.

Q: Can I ask for a full refund at any time? 

No, full refunds are not available at any time.

If you placed an order by mistake and contact us within 24 hours, we can cancel it and issue a refund—minus a 4% fee to cover payment processing costs.

If we make a mistake with your order or don’t follow your original instructions, we will take full responsibility and offer a full refund.

However, we don’t offer refunds for orders canceled after 24 hours. That’s because we start working on your project right away, and we also need to pay our team for the work they’ve already done. Many of our packages have a fast turnaround, so by the time you reach out—even if it’s just a couple of days later—your order may already be finished or nearly complete.

You can review our full refund policy here (Section 9): Terms & Conditions.

Q: How do I request a refund or revision?

You can request a refund or revision by sending or replying to the email we sent you with your completed order. That keeps everything in one place and helps us respond quickly.

In your reply, feel free to explain your feedback in whatever way works best for you. 

You can:

• Write out your notes in the email

• Send files as attachments

• Share a folder on Google Drive with comments or documents

• Highlight sections in manuscripts you'd like us to change

• Send screenshots with notes 

The more clearly you explain what you need, the faster and better we can make the updates!

Turnaround Time & Delivery

Q: How long does it take to complete an order?

It depends on the package you choose. Each package has its own turnaround time, which is clearly listed on the product page—right below the order form. Make sure to check that section before ordering so you know what to expect!

Q: Do you offer expedited services?

Yes, we offer expedited delivery for the Book Outline Package and Book Description Package.

For our other packages, we don’t offer rush options. These services are more complex, involve multiple team members, and are already scheduled with the fastest possible turnaround that still ensures high quality. We don’t want to rush and risk the quality of your project.

Q: How will I receive my completed work?

You’ll receive your completed work by email, sent to the email address you used when placing your order.

Depending on the package, you’ll either get the files as email attachments or as a link to a Google Drive folder where you can access everything.

Q: Do you deliver physical copies or just digital files?

We only deliver digital files.

Customer Support & Communication

 

Q: How can I get in touch with you?

You can reach us by sending an email to support@publishingservices.com 

Our customer service team—including managers—regularly checks emails and does best to respond within 24 hours. 

We're here to help with any questions or concerns you might have!

Q: What are your customer service hours?

Our team is spread across the globe, so we have most time zones covered and aim to respond as quickly as possible.

Because of this setup, you might hear from different team members during your project. Sometimes, a manager may take over and become your main point of contact. If that happens, there could be a short wait time, depending on time zone differences.

The good news is that all of our managers are trained to handle every part of the process, so if someone is unavailable, another team member can step in to keep things moving. That’s also why more than one person might work on your package—it helps us stay flexible and deliver on time.

Q: Do you provide updates on the progress of my order?

We don’t send personal updates or notifications unless there’s an issue with your order or we need your input on something creative. If you don’t hear from us, that means everything is going smoothly and there are no issues.

However, you can always check the status of your order by either sending us an email or logging into our website.

To check your order status on our website, click on the little icon of a person in the top right corner, next to the magnifying glass:

Enter the email address you used when placing your order, and we’ll send you a 6-digit code to that email. Once you enter the code, you’ll be able to see all your orders. If you used multiple email addresses, just repeat the process for each one.

Q: Can I speak directly with the person handling my project?

For the majority of the packages, no. This is only possible with our Ghostwriting package, which allows you to speak directly to your writer. 

However, for other packages, we don’t provide direct communication with the specific team members working on them. For every package, at least two people are involved—the writer/designer/formatter and the editor who does the quality check and sends out the order. For many packages, several team members are involved.

However, you’re always welcome to reach out to customer service or a manager with any questions. If you'd like to speak to a specific manager or customer service admin, just let us know, and we’ll make sure you’re connected!

Additional Services

Q: Do you offer custom packages?

Yes, we do offer custom packages, depending on the service and the availability of the right team members. We’re always open to discussing and collaborating on tailored projects. 

Just email us with your ideas and requests, and we’ll work with you to create a package that fits your needs!

Q: Can I combine multiple services?

Yes, you can combine multiple services! We can work on multiple packages at once, but keep in mind that some tasks need to be completed before others. For example, if you order both the cover design and the A+ content package, we’ll need to create the cover first before we can work on the A+ content. 

Q: Do you provide consultations before ordering?

Yes, absolutely! If you have any questions about our services or packages, feel free to email us before placing your order. We’re happy to help and provide any information you need to make the right choice. 

Q: Do you offer bulk order discounts?

Yes, we do offer bulk order discounts, depending on the package and the number of orders. Just email us with your request, and we’ll evaluate it and discuss pricing with you. 

Q: Where are you based? Do you work with international clients?

We are based in Australia, but our team members are spread across almost all continents. We work with clients from all over the world, no matter where you're located. 

Q: Do you have a portfolio of past work I can view?

Yes, we do! You can view examples of our past work on our website and product pages. 

If you’d like to see specific samples related to the package you’re interested in, feel free to reach out, and we’ll be happy to provide them. 

Q: Are your services suitable for first-time authors?

Yes, absolutely! We specialize in supporting first-time authors with guidance, advice, and all the help you need. 

If you're new to the industry, don’t hesitate to reach out with any questions. We're here to make the process easier and help you every step of the way!

Q: Do you work with fiction and nonfiction books?

Yes, we work with both fiction and nonfiction books!

Q: Do you offer services in languages other than English?

Yes, depending on the service, we can offer some packages in German and Spanish. However, it varies by package, so if you're interested in working in another language, please email us before placing your order, and we’ll confirm if it's possible!

Q: What happens after I place my order? 

Once you place your order, the manager in charge reviews all the submitted materials to make sure everything is in order. Then, they assign the project to the team, who will start working on it right away.

After the work is complete, the editor responsible for quality checks will review everything to ensure the final result meets your requirements. Once everything is good to go, we’ll send it out to you. 

Q: Are there any hidden fees?

No, there are no hidden fees. We only charge for the packages we offer. If any additional services are needed beyond what’s listed on the website, or if extensive revisions contradict the original requirements, those may incur extra charges, but everything is clearly outlined upfront.

Q: Will I be notified if there are delays?

Yes, if there are any delays, the editor will send you an email to keep you informed. We always aim to keep you updated and ensure you're in the loop. 

Q: Can you help publish my book on Amazon or other platforms?

We can provide advice, but we cannot handle the publishing process for you, as we cannot legally access your KDP or other platform accounts. Our focus is on producing specific services and delivering digital products. While we don't typically handle uploading or navigating these platforms, we're more than happy to offer guidance if you get stuck along the way!

Q: Do you help with audiobooks, print books, or eBooks?

Depending on the package, we work with all formats.

Q: Can you help me build my author brand or website?

Yes, we can help with your author website! We offer an Author Website Package that includes everything you need to create a professional and engaging website. This package covers the design, setup, and customization to help showcase your work and connect with your audience. Just check out the link for more details. 

Q: Do you offer any guarantees (e.g., satisfaction guarantee, bestseller status)?

We offer a satisfaction guarantee, as long as you provide accurate information for each package and understand the service you’ve purchased. We will work with you until you're happy with the result.

However, we do not offer a bestseller status guarantee, as that depends on many factors—some of which are beyond our control. Success on platforms like Amazon involves various elements, and while we provide quality work, we can't guarantee specific sales outcomes.

Q: Do you offer any free resources or guides for authors?

Yes, we do! We offer our book for free in PDF format, which is packed with helpful information for authors. You can get your free copy here: www.publishingservicesbook.com